elcap, a Gold HubSpot partner agency in Manchester, is offering free 15-minute HubSpot consultant calls, online, for medium-sized, SME, large and enterprise businesses.
Ideal for those who have a HubSpot support, set-up or "can HubSpot do this?" question. One of our HubSpot specialists will be able to answer it.
We call them triage sessions because that's what they are...
A HubSpot consultant works out what's actually wrong, how serious it is, and what the fix looks like.
A free HubSpot consultant call is a 15-minute video or phone session where an elcap HubSpot specialist answers one question about your portal, your set-up, or whether HubSpot can do what your current system can't.
You get a straight answer, a diagnosis or a direction, delivered live, with no obligation afterwards.
We've opened these sessions with HubSpot's support because the same questions land in our inbox every week from companies that aren't ready to talk to HubSpot and aren't ready to commission a HubSpot consultancy.
Both are fair. Fifteen minutes with someone who's solved the problem before removes most of the guesswork.
The sessions are for SME's, medium-sized, large and enterprise businesses, whether or not you're on HubSpot today.
You're considering HubSpot and want a real answer before you commit.
Your current system can't do something you need. You've read the HubSpot pricing page three times and still don't know whether Marketing Hub Professional will handle your set-up, or whether Sales Hub can replicate the approval chain your finance team insists on.
A HubSpot implementation consultant can tell you in minutes which tier does it and where the catches are.
If the honest answer is "HubSpot isn't right for this", we'll say so.
You're already on HubSpot and something's stuck.
A workflow that won't enrol contacts. Duplicate records after an integration went live. A webhook that returns 200 and does nothing. Lifecycle stages that don't match how sales actually work. A system that won't connect to your ERP system. Bring it, share your screen, and we'll triage it.
The sessions aren't suitable for sole traders or micro-businesses and they aren't a route to free ongoing support.
One session per company!
No. HubSpot support is HubSpot's own team, and it covers product bugs, billing, outages and account access.
A triage session is HubSpot CRM support and HubSpot CMS support of a different kind; how to set up, fix and optimise your portal, automations, integrations and website around the way your business works.
HubSpot can tell you a feature exists; a HubSpot consultant can tell you whether it's the right one for your process and how to configure it.
If your issue is a HubSpot bug or a billing question, go to HubSpot support first. If it's "this is set up wrong and we don't know why", book with us.
More than you'd think.
Our HubSpot consultants cover every Hub, from CRM consultants and implementation consultants to integration and Content Hub specialists, so we match your question to the right person before the call.
Typical HubSpot CRM support questions we answer in a single session:
Can HubSpot connect to our ERP (Sage, NetSuite, Dynamics, SAP), and should we use native, iPaaS or a custom API integration?
Why is this workflow or sequence not enrolling the contacts I expect?
Which HubSpot tier do we actually need for our team size and use case?
How should we structure a multi-brand or multi-entity portal: one portal with business units, or several?
Is our lead scoring model sensible, or is it why sales ignore MQLs?
Can Service Hub replace our current help desk, and what will we lose?
How do we set up Breeze AI agents without them answering customers badly?
Is Data Hub worth it for our data quality problem, or is it a process problem?
Our PE investors want pipeline reporting HubSpot doesn't show by default. Where do we start?
Can Commerce Hub handle quotes, payments and renewals for our complex pricing model?
If your question is bigger than 15 minutes, we'll tell you that too and give you the first step.
Our website team handles HubSpot CMS support alongside the CRM work, so Content Hub questions are welcome in the same session.
The ones we see most:
Migrating a WordPress site to Content Hub without losing rankings
Why a HubL module won't render in the editor
How to run multiple brand sites in one portal
How smart content and memberships should be set up
Whether a slow HubSpot site is a theme problem or a hosting issue.
Nothing, unless you want it to.
We won't add you to our email list, call you a week later or send a proposal you didn't ask for.
You'll get the answer on the call and if a diagram or a link helps, we'll send it in a one-line email summarising and leave it there.
That said, plenty of companies use the session as a try-before-you-buy.
If you're weighing up a new HubSpot partner agency, or want a second opinion on your current one, 15 minutes with us is a cheap way to see how we think.
If you want to take it further afterwards, you ask us, not the other way round.
You get one session per company, so come prepared. The teams who get the most value do five things:
Bring one question, not six. The sharper the question, the better the answer.
Have portal access open and be ready to share your screen. Describing a workflow is slower than showing it.
Know your tiers. Which Hubs are you on, and at what level (Starter, Professional, Enterprise)?
Bring the person who owns the problem, not the person who booked the call.
Tell us the outcome you need, not just the error. "Sales need to see renewal dates on the deal" beats "the property isn't syncing".
elcap is a HubSpot Gold Solutions Partner agency based in Manchester, working with clients across the UK. We have been encouraged by HubSpot directly to run these triage sessions, with their backing for the UK market.
We work with fast-growth and multi-brand groups through moments of change; private equity investment, new leadership, a merger, a rebrand, a platform migration.
Those moments generate hard HubSpot problems, and over the years we've solved most variations of them across Sales Hub, Marketing Hub, Service Hub, Content Hub, Data Hub and Commerce Hub, as well as complex automations, webhooks, custom API work, CRM-to-ERP connections and AI agent set-ups.
We have HubSpot consultants in each of those areas, which is why we can take on complex questions with confidence rather than guess.
We're also happy to share that knowledge with companies and with other agencies who want someone external to lean on.
A good answer costs us 15 minutes; the goodwill is worth more.
Fill out the form to tell us your question and your HubSpot set-up in the form, and we'll match you with the right specialist.
Sessions run online over Google Meet or Teams, Monday to Friday. Please check your company meets the size criteria before you book.
Is the HubSpot consultant call really free? Yes. There is no charge, no card details and no obligation. It's one 15-minute online call per company.
Is this the same as HubSpot support? No. HubSpot's own support team handles product bugs, billing and account access. A triage session is HubSpot CRM and CMS support of a different kind: how to set up, fix and optimise your portal, automations, integrations and website for the way your business works.
Do I need to be a HubSpot customer to book? No. Around half the sessions are with companies deciding whether to move to HubSpot from another CRM, marketing platform or spreadsheet set-up.
Will elcap follow up or try to sell to me afterwards? No. We don't add you to sequences, call you or send proposals after the session. If you want to work with us, you contact us.
Can I book more than one session? No. It's one session per company, so bring your most important question.
What if my problem can't be solved in 15 minutes? We'll tell you honestly, explain what's involved, and give you the first step you can take yourself. Whether you take it further with us, another HubSpot partner or in-house is up to you.
Can HubSpot connect to my ERP or finance system? Usually, yes. HubSpot has native integrations for some systems and an open API for the rest, and we've connected it to ERPs including Sage, NetSuite, Dynamics and SAP. The right approach depends on data volume, direction of sync and what has to be the source of truth, which is exactly the kind of question a triage session answers.
Is HubSpot worth it for an SME? For most SMEs with a sales team and a marketing function, yes, provided you buy the right tier and set it up around your process rather than the default. Over-buying and under-configuring are the two most common reasons it disappoints, and both are avoidable.
Do you work with other agencies as well as end clients? Yes. If you're an agency with a HubSpot question outside your team's experience, book a session. We're happy to be the external HubSpot specialists you lean on.