The problem: Too many CRM implementations fail
Over 80% of businesses now use a CRM — but most never see its full potential. The truth is, the tool itself isn’t the problem. It’s what happens after purchase that derails things.
Rushed setups, poor planning, and skipped adoption steps kill the promise before it starts.
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😤 Low real use: Fewer than 40% of companies fully implement their CRM, and only about a third of teams actually use its features day-to-day.
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💸 Wasted investment: Businesses pay for modules, integrations, and licences that never see real action.
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🔄 Broken alignment: Teams aren’t engaged, workflows don’t work, and data stays incomplete or inconsistent.
A CRM isn’t just software — it’s a system that depends on people, process, and strategy. When those parts are rushed or overlooked, the tool becomes part of the problem instead of the solution.
Why a well implemented HubSpot matters
HubSpot isn’t just another CRM — it’s the central nervous system of your business.
When it’s implemented the right way, it doesn’t just store data — it connects teams, automates the grind, and gives leaders real visibility.
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🚀 Efficiency that scales: Automate the admin, reduce manual errors, and free your team to focus on real work.
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🔍 Total visibility: Every touchpoint tracked, every insight surfaced, every decision informed by data.
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🤝 True alignment: Marketing, sales, and service finally move in sync — not in silos.
With a well-built HubSpot, growth stops being reactive. It becomes repeatable, measurable, and sustainable.
How to implement HubSpot properly
A successful HubSpot implementation isn’t just a migration — it’s a full operational redesign centered on your customers and your team.
It should deliver:
🧭 A clear process map — Every workflow aligns with how your business actually operates.
🔗 Seamless integrations — HubSpot connects effortlessly with your CRM, website, and reporting tools.
📊 Clean data and meaningful dashboards — Leadership sees real ROI, not just reports that look nice on a slide.
When HubSpot is built around your business, it stops being a tool and starts being the invisible infrastructure that keeps everything running smoothly.
elcap's approach to HubSpot implementations
We don’t do cookie-cutter setups. We do strategic migrations — turning HubSpot into a system that actually works for your business and your people.
🧩 Discovery & Design — Map your processes, customer journeys, and data structure before touching a thing.
🧰 Implementation & Automation — Build the system around how you work, not how the software wants you to.
🎓 Training & Adoption — Engage your team with the vision, so they embrace new ways of working and actually use the system.
The outcome? A system that’s fully set up, a team aligned with the vision, and a partner who knows how to unlock its full value over time. This is more than software — it’s a cultural and operational shift that matters.
40+ enterprise HubSpot implementations
Why choose elcap as your onboarding partner
We’re not a faceless implementation agency. We’re your embedded HubSpot partner — technical enough to build anything, strategic enough to challenge assumptions, and in the trenches with you, tackling the complex business and technical challenges that make HubSpot actually work.
What sets us apart:
🧑💻 Tailored, not templated — Every migration is designed from scratch around your workflows, goals, and key metrics.
🔄 Hands-on collaboration — Work directly with our UK-based HubSpot consultants and in-house developers every step of the way.
📈 Results that matter — From SMEs to enterprise migrations, we deliver smoother handovers, faster adoption, and dashboards that actually show ROI.
Skip the setup stress. Let’s HubSpot properly.
What’s included in a HubSpot implementation or migration?
A HubSpot implementation covers every part of your ecosystem — not just CRM data transfer. We handle all Hubs: Marketing, Sales, Service, Operations, and CMS. That means strategy, technical setup, data migration, automation, dashboards, and team training are all included.
We start with a discovery workshop to map your processes, clean and align your data, and plan automations that mirror how your business actually runs. Whether you’re migrating from Salesforce, Pipedrive, or spreadsheets, we rebuild your CRM architecture properly — integrating your website, workflows, and reporting from day one.
⚙️ How long does a HubSpot setup or migration take?
Timelines vary depending on data quality and integration complexity. For straightforward migrations with clean data, we can complete setup in as little as a week — helping clients maximise licence value immediately.
For larger or more complex projects involving multiple data sources, custom APIs, or automation rebuilds, implementations typically take 4–8 weeks. We follow a clear four-phase process: Discovery → Build → Training → Optimisation. Each phase is managed collaboratively so you can see progress in real time.
💰 How much does HubSpot implementation cost?
Our implementations start from around £3000, billed on an hourly rate so you only pay for the work you need. That covers smaller migrations or HubSpot setup support. Full-scale multi-Hub transformations range higher depending on complexity.
Pricing transparency is key: we’ll scope everything upfront and help you right-size your HubSpot licences before you commit. Many clients save thousands by buying the correct tier at the right time — HubSpot’s offers are often time-sensitive, and we make sure you get the best value.
🧠 Can Elcap take over or fix an existing HubSpot account?
Absolutely. Many of our clients come to us after a failed implementation or partial setup. We audit your existing portal, identify what’s working, and rebuild what isn’t — from data hygiene to automation logic.
Because we’re one of the few UK agencies with in-house developers, we can tackle the technical side too: rebuilding workflows, restructuring CRM properties, reconnecting integrations, and redesigning CMS templates. The result is a system that finally feels joined-up — clean, efficient, and used daily by your team.
📊 What ongoing HubSpot services do you offer?
After launch, we don’t disappear. Most clients move onto a light retainer for continued optimisation, training, and health checks. That might include new automation builds, reporting tweaks, or quarterly audits to make sure your data stays clean and your processes evolve with your business.
Our goal is to help teams become confident HubSpot users — not reliant on us, but empowered by the platform. When you need backup or ideas, we’re there.
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You can set up HubSpot internally, especially if you’re familiar with the tool and you’ve got a small team,
A partner ensures your data, automations, and user permissions are built for scale from day one.
Elcap goes further than the average partner: we help with training, engagement, optimisation, technical configurations, CMS builds, and API integrations, not just the marketing side. That means you get a joined-up system across website, CRM, and automation — not three separate tools stitched together.
🧾 How does Elcap ensure adoption and ROI?
Technology only works when people use it. That’s why every implementation includes team workshops, playbooks, and live training. We also configure dashboards and reports that show clear business value — adoption rates, conversion improvements, and automation efficiency.
We then track results post-launch through audits and health checks, continually refining your setup so HubSpot keeps delivering value as your business grows.
🌐 Can you migrate from other platforms like Salesforce, Pipedrive, or Zoho?
Yes. We regularly migrate businesses from Salesforce, Pipedrive, Lotus Notes, and custom CRMs into HubSpot. Every migration includes full data mapping, integrity checks, and testing to ensure historical data, activities, and relationships transfer correctly.
Because we handle both CRM and CMS, we can also connect your new HubSpot portal directly to your website, forms, and automations — ensuring a seamless handover and faster time-to-value.